Refund policy
Last updated: July 30, 2026
Returns & Refund Policy
At ApexTools, every order is handled with care. This policy explains how cancellations, returns, replacements, and refunds are managed when you purchase from www.apextools.store.
ApexTools is an online retail business based in Morocco and operated by Abdelaziz Hamioui.
Our 30 Days of Peace of Mind policy is a voluntary commercial return promise. It does not replace, reduce, or exclude any mandatory right you may have under the law applicable to you, including rights relating to withdrawal, defective goods, conformity, warranties, or legal remedies.
1. 30 Days of Peace of Mind
You may request an eligible return within 30 calendar days after delivery. When an order contains items delivered separately, the period begins when the final item in that order is delivered.
This 30-day promise covers:
- eligible change-of-mind returns;
- products that arrive damaged or defective;
- incorrect or incomplete orders; and
- other order concerns that require review by our support team.
The 30-day period is the deadline for sending your return request. After we provide return instructions, the product should be sent without unnecessary delay and normally within 14 days.
2. Change-of-Mind Returns
Under our voluntary 30-day policy, a change-of-mind return is generally eligible when the product is:
- clean and in good condition;
- not meaningfully used beyond what is reasonably necessary to inspect it;
- free from food, powders, liquids, oils, residue, odors, or contamination;
- returned with both scoop attachments and all other supplied components;
- not damaged, altered, engraved, modified, or misused; and
- returned with its original packaging and instructions where reasonably possible.
Opening the delivery package or product box does not, by itself, make a product ineligible. However, a refund may be reduced where the product has lost value because of handling beyond reasonable inspection, contamination, damage, missing components, or incomplete packaging.
Original packaging is strongly requested because it protects the product during international return shipping. Missing packaging will not automatically defeat a mandatory consumer right, but an actual and supportable loss in value may be deducted where permitted by law.
3. How to Request a Return
Before sending a product, contact our support team so that we can review the request and provide the correct instructions:
Email: support@apextools.store
Contact page: Contact Us
Please include:
- your order number;
- the name and email address used for the order;
- the reason for the request;
- clear photographs or a short video when the product is damaged, defective, incorrect, or incomplete; and
- any other information reasonably needed to review the request.
Contacting us first helps prevent delays, incorrect customs documentation, or parcels being sent to the wrong destination.
Important: Where you are exercising a mandatory statutory right of withdrawal, our prior approval is not required to preserve that right. It is sufficient to send us a clear and timely statement that you are withdrawing from the purchase. We will then provide practical return instructions.
4. Return Address
Unless we approve a different solution in writing, eligible physical returns should be sent to:
ApexTools Returns
NR 441 ZERHOUNIA EXT 4 TR 4
50000 Meknes
Morocco
Telephone for carrier use: +212 705 921 057
Approved returns are currently received in Meknes, Morocco. International return postage and transit times can vary by location.
Do not send a parcel cash on delivery, freight collect, or with charges automatically billed to ApexTools unless we have agreed to that arrangement in writing. Parcels should be accurately declared as returned merchandise and must not be falsely described or undervalued. Include the order number inside the parcel.
5. Return Shipping Costs
Change of mind
For an ordinary change-of-mind return under our voluntary 30-day policy, the customer is responsible for the direct return-shipping cost unless applicable law requires otherwise.
We strongly recommend using a tracked shipping service and keeping the receipt and tracking number until the refund is completed. ApexTools is not responsible for a return that is lost or damaged before it reaches us where the shipping service was selected and arranged by the customer, except where applicable law provides otherwise.
Actual and avoidable carrier or customs charges caused by inaccurate return documentation may be deducted from the refund only where permitted by law and supported by the cost incurred.
Damaged, defective, incorrect, or incomplete orders
When the problem is confirmed as our responsibility, ApexTools will cover any return cost that is reasonably necessary. Depending on the circumstances, we may provide a prepaid method, reimburse an agreed reasonable shipping cost, or approve a returnless refund or replacement.
Do not pay for an expensive international return of a defective or incorrect product unless we have confirmed the method and cost in writing.
6. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order shortly after delivery and contact us promptly if it:
- arrived damaged;
- does not function as reasonably expected;
- is different from the product or variant ordered;
- is missing a component; or
- has another material problem.
For the fastest resolution, report visible damage, incorrect contents, or missing components within 30 days after delivery and include clear evidence. This reporting request does not reduce any longer mandatory right or legal remedy that applies to defective or non-conforming goods.
After reviewing the information, we may provide an appropriate remedy such as:
- a replacement product or component;
- a full refund;
- a partial refund where appropriate and accepted by you;
- repair or another legally required remedy; or
- instructions for a physical return.
For a low-value product, we may decide that a return is unnecessary and ask you to keep, recycle, or responsibly dispose of the product after the claim is approved. A refund or replacement is not guaranteed solely because a photograph or video was submitted; the evidence and order circumstances must reasonably support the claim.
7. Items Not Eligible Under the Voluntary Change-of-Mind Policy
Unless a mandatory consumer right or a defect-related remedy applies, we may decline or reduce a voluntary change-of-mind refund when:
- the return request was submitted more than 30 days after delivery;
- the product has been used for cooking, weighing ingredients, supplements, powders, or other routine use beyond reasonable inspection;
- the product contains food, powder, liquid, oil, residue, odors, or contamination;
- the product has been damaged, altered, modified, or misused after delivery;
- components or attachments are missing;
- a different product is returned;
- the item was purchased from another retailer, marketplace, or unauthorized seller; or
- the request is fraudulent, materially misleading, or unsupported by the order records.
This section does not exclude claims concerning products that were already damaged, defective, incorrect, or non-conforming when supplied.
8. Refund Amounts
Voluntary change-of-mind returns
For an approved return under our voluntary 30-day promise, we normally refund the amount paid for the returned product. Original delivery charges, premium delivery upgrades, duties, taxes, and other external charges are not refundable unless this policy or applicable law requires otherwise.
Mandatory statutory withdrawal
Where a statutory right of withdrawal applies, we will refund the payments required by applicable law. For qualifying European Union or European Economic Area withdrawals, this generally includes the product price and the cost of the least expensive standard outbound delivery method offered for the order. Any additional amount paid for an upgraded or expedited delivery method is not required to be refunded where the customer expressly selected that upgrade.
Deductions for diminished value
We do not charge a generic restocking fee. However, where legally permitted, we may make a reasonable deduction reflecting an actual loss in value caused by handling beyond what was necessary to inspect the product, contamination, damage, missing parts, or materially incomplete packaging.
We will explain any deduction and the reason for it.
9. When Refunds Are Issued
For an ordinary voluntary return, an approved refund is normally initiated within 5 business days after the returned product is received and inspected.
For a returnless claim, an approved refund is normally initiated within 5 business days after the claim is validated.
Where a mandatory statutory deadline applies, that deadline controls. For a qualifying European Union or European Economic Area withdrawal, reimbursement will be made without undue delay and within the legally required period. We may withhold reimbursement until we have received the goods or you provide evidence that they were sent back, whichever occurs first, where the law permits this.
Refunds are issued to the original payment method unless another method is expressly agreed and legally permitted. After we initiate the refund, your bank, card issuer, or payment provider may require additional time to display it.
10. Order Cancellations
Contact our support team as quickly as possible if you need to cancel or correct an order:
We will attempt to cancel an order before fulfillment begins. Cancellation is not guaranteed once an order has entered processing, been submitted to a supplier or fulfillment partner, or shipped.
If cancellation is no longer operationally possible, you may use the applicable return process after delivery. Nothing in this section limits a mandatory legal right to cancel or withdraw.
Where an electronic cancellation or return-request function is made available through your customer account, order-status page, or another Store interface, you may also use that function.
11. Exchanges and Replacements
ApexTools does not currently offer ordinary direct exchanges for change-of-mind requests. When a change-of-mind return is approved, you may return the eligible product for a refund and place a new order separately.
For a confirmed damaged, defective, incorrect, or incomplete order, we may send a replacement product or component without requiring a new purchase.
12. Refused, Undeliverable, or Unclaimed Packages
Refusing delivery or failing to collect a parcel does not automatically create an approved return or guarantee a full refund.
Where a parcel is returned because the address supplied was inaccurate, delivery was refused, duties or charges disclosed as the customer’s responsibility were not paid, or the parcel was not collected, we will review the circumstances after the parcel is returned or its status is confirmed. Actual non-recoverable shipping, carrier, customs, or handling costs may be deducted where permitted by law.
This section does not apply where refusal was reasonably caused by confirmed damage, an incorrect shipment, an undisclosed charge for which ApexTools was responsible, or another legal ground requiring a different remedy.
13. Fraud and Return Abuse
We may investigate and decline claims that are fraudulent, duplicated, materially inconsistent, involve substituted or altered products, or misuse the return process. We may request reasonable additional evidence before issuing a remedy.
Any action taken under this section will remain subject to applicable consumer law and will not remove a legitimate mandatory right.
14. European Union and European Economic Area Withdrawal Rights
If you are a consumer in the European Union or European Economic Area and the applicable law gives you a right of withdrawal for an online purchase, you may generally withdraw without giving a reason within 14 days after you or a person designated by you, other than the carrier, receives the goods. Where one order is delivered in separate parts, the period generally begins when the final part is received.
To exercise the right, send an unequivocal statement before the deadline through any electronic withdrawal function available on the Store or by emailing support@apextools.store. You may use the model form at the end of this policy, but using that form is not mandatory.
After notifying us, return the goods without unnecessary delay and no later than 14 days after communicating the withdrawal. The deadline is met when the goods are sent before that 14-day return period expires.
You are responsible for the direct cost of return shipping for a change-of-mind withdrawal unless we agreed to pay it, failed to disclose that responsibility, or applicable law requires us to pay it.
You may inspect the product as you reasonably could in a physical store. You are responsible only for diminished value resulting from handling beyond what was necessary to establish the product’s nature, characteristics, and functioning, subject to applicable law.
Nothing in our voluntary 30-day policy shortens this statutory right or any separate right concerning defective or non-conforming goods.
15. Other Mandatory Consumer Rights
Consumer-protection laws differ by country and region. You may have rights that cannot lawfully be waived or limited by this policy.
If any provision of this policy conflicts with a mandatory consumer right that applies to your purchase, the mandatory right controls and the remaining provisions continue to apply to the extent permitted.
16. Contact Us
Questions, cancellation requests, return requests, and refund concerns may be directed to ApexTools using the contact information below.
ApexTools
Business operator: Abdelaziz Hamioui
Business correspondence address:
NR 441 ZERHOUNIA EXT 4 TR 4
50000 Meknes
Morocco
Returns and customer support: support@apextools.store
General inquiries: info@apextools.store
Telephone: +212 705 921 057
Contact page: Contact Us
Start a return or cancellation request online: Sign in to your ApexTools customer account. Use the email address connected to your order to view eligible return and cancellation options.
17. Model Withdrawal Form for EU/EEA Consumers
Complete and send this form only if you wish to withdraw from the contract. You may instead send any other clear statement containing the same intention.
To:
ApexTools
Business operator: Abdelaziz Hamioui
Business correspondence address:
NR 441 ZERHOUNIA EXT 4 TR 4
50000 Meknes
Morocco
Email: support@apextools.store
I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:
____________________________________________
Order number:
____________________________________________
Ordered on / received on:
____________________________________________
Name of consumer(s):
____________________________________________
Address of consumer(s):
____________________________________________
Signature of consumer(s), only if this form is submitted on paper:
____________________________________________
Date:
____________________________________________