Shipping policy
Last updated: August 2, 2026
Shipping Policy
Thank you for shopping with ApexTools. This policy explains our order-processing time, supported destinations, estimated delivery times, and how to contact us if you need help with a delivery.
Shipping Cost
ApexTools currently provides free shipping to supported destinations available at checkout.
Customs duties, import taxes, handling charges, or government fees may apply depending on the destination. These charges are separate from the product price and may remain the customer’s responsibility unless applicable law requires otherwise.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Processing time is separate from the estimated delivery time. We will send important order-status updates to the email address provided at checkout.
Estimated Delivery Times
The estimates below begin after dispatch and currently apply to the ApexTools Digital Spoon Scale.
Delivery times are estimates rather than guaranteed arrival dates.
- United States: approximately 8 business days
- Austria: approximately 9 business days
- Belgium: approximately 7 business days
- Czech Republic: approximately 6 business days
- Denmark: approximately 16 business days
- France: approximately 10 business days
- Germany: approximately 9 business days
- Iceland: approximately 20 business days
- Ireland: approximately 11 business days
- Italy: approximately 11 business days
- Netherlands: approximately 8 business days
- Norway: approximately 16 business days
- Poland: approximately 10 business days
- Portugal: approximately 15 business days
- Spain: approximately 9 business days
- Sweden: approximately 11 business days
- Switzerland: approximately 8 business days
- United Kingdom: approximately 9 business days
Business days generally exclude weekends and public holidays.
Delivery may take longer because of customs processing, severe weather, regional disruptions, local delivery conditions, address problems, or other circumstances outside our reasonable control.
Supported Destinations
Shipping availability is confirmed at checkout. A destination may become temporarily unavailable because of fulfillment coverage, delivery restrictions, regional disruptions, or legal requirements.
If checkout does not accept a destination, we are unable to ship there at that time.
Customs and Import Fees
Customs duties, import taxes, handling charges, or other fees may apply depending on the destination country.
These charges are determined by local authorities or delivery providers, are not controlled by ApexTools, and may be the customer’s responsibility unless applicable law requires otherwise.
Address Accuracy
Please review your shipping address and contact information carefully before placing an order.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after fulfillment has begun.
Orders delayed, returned, or delivered incorrectly because of incomplete or inaccurate customer-provided information will be reviewed individually and in accordance with applicable law.
Delayed or Missing Deliveries
If the estimated delivery time for your destination has passed, contact our support team and include:
- Your order number
- The name used for the order
- The email address used at checkout
- Your delivery destination
We will review the available order information and assist with the next appropriate step.
Need Help?
For questions about an order or delivery, use our Contact page or email support@apextools.store.
We aim to respond within one business day, excluding weekends and public holidays.
Our Commitment
ApexTools is committed to clear delivery information, honest estimates, and responsive support from checkout through arrival.